Parts Manager

Join us as an experienced Parts Manager. Manage procurement, optimize inventory and ensure quality customer service. Team management experience required. Take the challenge and be part of our growing success.

Primary duties are listed below, but the incumbent may be assigned to other duties.

• Establish departmental objectives in collaboration with your superior and achieve them.
• Manage the annual operating budget of your department.
• Monitor reports and sales productivity of your department. Develop and use a computer report to monitor sales losses for your department.
• Analyze monthly sales, expense and inventory reports to ensure profitability goals.
• Manage the wholesale parts sales program to achieve profit.
• Maintain a balanced inventory consistent with the needs of the service department, body shop, wholesale customers and the public. Monitor and adjust inventory with the goal of minimizing obsolescence.
• Collaborate with the After-Sales Service Manager, Body Shop Manager and Accounting to ensure the efficient turnover of parts required to perform work internally (shop).
• Ensure that the same high level of quality of service granted to external customers is also granted to the company's internal customers.
• Handle customer complaints immediately, as directed by the Dealer and/or General Manager.
• Ensure effective communications within your department as well as with other departments.
• Strive for harmony and team spirit with all other departments.

Tasks related to purchasing and pricing

• Maintain an effective inventory management system (special orders, part returns, rush orders, promotions, seasonal orders).
• Track, calculate and record the dollar value of rush orders and the resulting accumulation of obsolescence losses on a monthly basis.
• Track, calculate and record monthly the dollar value of non-standardized orders and the resulting additional cost of sales.
• Reduce non-standardized orders when a replacement product is available, while taking into account the level of service.
• Order parts.
• Ensure all orders are stored and logged as directed.
• Manage parts purchases via sources other than the manufacturer.
• Make sure at all times to find parts in stock or locate them via various sources (manufacturer, dealer or others).
• Establish pricing parameters that generate gross profits large enough to achieve satisfactory profits for each category of customers.
• Maintain parts price list

Tasks related to administrative monitoring

• Track and monitor billing, accounts receivable, claims and credits for accuracy.
• Ensure all parts are labeled correctly so the dealer can receive full credit from the manufacturer.
• Ensure credits are given for returned parts.
• Manage part returns and remove them from inventory when credits are granted.
• Track the parts to be replaced (under warranty) and the parts to return according to the manufacturer's requirements.
• Reconcile the inventory and send a copy to accounting at the end of the month.
• Provide the accounting department with information relating to appreciation and depreciation at the end of the month.
• Provide the accounting department with information relating to complaints in a timely manner in order to establish the list of customer accounts.
• Manage shipping and receiving activities to ensure timely processing.
• Establish and enforce prevention measures against theft in the parts department.
• Manage annual parts inventory.

Tasks related to human resources management

• Carry out formal performance evaluations of the human resources under your responsibility at fixed intervals.
• Train and motivate the team under your responsibility and participate in their hiring in collaboration with your superior.
• Encourage teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.

Profile sought:

• Has similar experience on the position
• Know the SERTI software;
• Knows how to mobilize his team to achieve results;
• Maintains a positive and respectful attitude in all circumstances;
• Makes sure to be ultra organized and has good stress management;
• Knowing how to listen and resolve problems while remaining calm at all times.

We offer:

• Excellent reputation in the market;
• Volkswagen continuing education, to continue learning and improving;
• Discounts on parts and labor;
• Discount on the purchase of a vehicle;
• Access to an RRSP;
• Medical and paramedical expenses insurance (access to a telemedicine service);
• Social Club (events & activities throughout the year);
• A dynamic, warm team and work environment always wanting to surpass itself.

How to apply?

If this position makes you want to get on board? Send us your application quickly by email to CV@drummondvw.com indicating in the subject: Parts Manager/your first and last name.

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*The masculine gender is used for text relief purposes only